Cancellation Policy

1. Overview

Sparq Academy, operated by Sparq IT Services (India), sells one-time digital course purchases, recurring membership subscriptions, and offline coaching admissions. This policy explains how each can be cancelled, and how account termination is handled. Read it alongside our Refund Policy, which governs whether money comes back.

2. Pre-Payment Cancellation

If you have started a payment but not completed it (for example, you are on the Razorpay payment screen), you may exit the payment flow at any time. No charge will be applied. Any hold placed on your funds by your bank is released automatically within 3–5 business days per RBI guidelines.

3. Online Courses — No Post-Payment Cancellation Window

Once a payment is confirmed by Razorpay and course access is granted, the order is considered fulfilled. As this is a digital product delivered instantly, there is no cancellation window after a successful payment.

If you change your mind within 7 days of purchase and have accessed less than 20% of the course content, you may instead be eligible for a refund under our Refund Policy. Email support@sparqacademy.in to start that request.

4. Membership Subscriptions

A membership renews automatically until you cancel it. You are always in control of that:

• How to cancel: email support@sparqacademy.in from your registered address with the subject "Cancel Subscription". We action cancellations within 2 business days and confirm by email.
• When it takes effect: at the end of the billing period you have already paid for. You keep full access until then.
• Cancel before the renewal date. Razorpay notifies you in advance of every recurring debit under RBI e-mandate rules; a cancellation received after a renewal has been debited applies to the following cycle.
• What you keep: any course you purchased outright stays in your account permanently. Library access granted by the membership ends when the membership ends, as do any certificates still in progress under it.
• Failed renewal payments: if a recurring debit fails, we may suspend access until payment succeeds, and may cancel the subscription after repeated failures.
• You may also cancel the e-mandate directly with your bank or card issuer; please tell us if you do, so our records match.

5. Offline Coaching — Enquiries and Seats

Cancelling an enquiry: submitting the coaching enquiry form is not an admission and costs nothing. If you no longer want to be contacted, tell us on the call or email support@sparqacademy.in with the subject "Withdraw Enquiry", and we will stop contacting you and delete the enquiry record.

Cancelling a confirmed seat: once you have been allotted a seat in a batch, email support@sparqacademy.in or inform the centre in writing. The date we receive your written cancellation determines what is refundable under Section 7 of our Refund Policy. Because batches are capped at a handful of seats, cancelling late means the seat usually cannot be reallocated — which is why the sliding scale exists.

Transferring instead of cancelling: you may request a one-time transfer to a later batch of the same programme before the third session, subject to seat availability, at no extra charge.

Cancellation by us: if we cancel a batch before it starts, or cannot run it, you may transfer to the next batch or take a full refund of everything paid. We will tell you as early as we reasonably can.

6. Failed Payment Auto-Reversal

If your payment failed but your account was debited, the amount is automatically reversed by Razorpay or your bank within 5 business days, as mandated by the Reserve Bank of India. If you do not see the reversal after 5 business days, contact us at support@sparqacademy.in with your transaction details for escalation.

7. Account Deletion / Termination by You

You may request deletion of your Sparq Academy account at any time by emailing support@sparqacademy.in with the subject "Account Deletion Request". Please note:

• Account deletion is permanent and irreversible. All course progress, certificates, and enrolment records are permanently deleted within 30 days.
• Cancel any active subscription first. Deleting your account does not by itself cancel a Razorpay e-mandate; tell us to do both in the same email and we will.
• Deleting your account does not entitle you to a refund for any previously purchased course or coaching programme.
• Payment and tax records are retained for the period required by Indian tax law even after account deletion, in the minimum form the law requires.

8. Termination by Sparq Academy

We reserve the right to terminate or suspend any account or coaching admission, at our reasonable discretion, if we determine that you have violated our Terms of Service. Grounds for termination include but are not limited to:

• Account sharing, credential resale, or group-buying access.
• Piracy, screen-recording, or unauthorised distribution of course or classroom content.
• Fraudulent transactions or chargebacks filed without a valid basis.
• Harassment, threats, damage to property, or persistent disruption at our coaching centre.
• Abusive, harmful, or unlawful conduct on the Platform.

Accounts and admissions terminated for violations are not eligible for any refund, regardless of consumption level or time since purchase. Except in cases of fraud or safety risk, we will tell you what the violation was and give you a chance to respond.

9. Chargeback Policy

Filing an unjustified chargeback (payment dispute) with your bank or card issuer without first contacting us is a violation of this policy. We maintain full transaction records and will provide complete documentation to our payment processor and your bank to contest fraudulent chargebacks. Accounts with active chargeback disputes are suspended pending resolution.

If you have a legitimate concern, contact us first at support@sparqacademy.in — a refund request is faster than a chargeback, and we will resolve it promptly.